Refund & Cancellation Policy

Last updated: July 19, 2026

The short version

If Finentro isn’t right for you, we don’t want your money. Every first subscription purchase comes with a 14-day money-back guarantee — no forms, no hoops, no “are you sure” gauntlet.

Refunds

Within 14 days of your first charge for any subscription plan, email support@finentro.ai from your account email and we’ll refund the charge in full, usually within 5 business days (your bank may take a few more to post it).

For renewal charges: if a renewal took you by surprise or you meant to cancel, contact us within 14 days of the charge and we’ll work it out — in most cases that means a full refund of the renewal.

Cancellation

Cancel anytime, yourself, in Settings → Billing → Manage subscription — no email required, no retention flow. Your plan stays active until the end of the period you’ve paid for, and simply doesn’t renew after that.

Payments & processing

Payments are processed by Paddle, our merchant of record. Refunds are issued to the original payment method. If you believe you were charged in error, contact us first — we resolve billing mistakes quickly and in your favor when in doubt.

Finentro is a research and analysis tool, not a registered investment adviser. Nothing in this product constitutes investment advice.